Auditcall brings you the Customized Forwarding Patterns where you can manage your calls and direct them to the respective place, swiftly and seamlessly. Set up customized forwarding patterns to your agents exclusively structured as per the schedule, availability, caller demographics, or advertising campaigns. It allows you to route calls to your agents on landlines, mobile phones, or to the browser-based softphone irrespective of place or region. You get comprehensive coverage with reduced complexity and low-cost contact center hardware.
Keep a track of all your calls with Call Recording
Call recording provides a number of opportunities like assisting you to coach your staff, qualify leads and much more. Recording sales calls and other business-related calls gives companies a valuable feedback that largely helps the organization to grow while improving the marketing strategies. Call Recordings enable you to get and analyze real-life occurrences within your business.
Endow utmost clarity to your callers with IVR Menus
Provide clear options to your clientele with IVR Menus. IVR Menus assists caller to get directed to the most accurate person by giving them a seamless IVR while calling. You can easily set up IVR menus with customized options as per requirements. One can even update the already installed IVR at required intervals. It offers multiple features that your business can value like geographic routing, sending automatic messages to callers, collecting caller’s information etc.