Exceptional features that allow you to revisit the call data & double-check it
To run any business successfully, it is very important to deliver the topmost customer satisfaction with enhanced performance of your staff. In this process, call recording plays a crucial role and helps you attain that.
If any issue arises, you will have a historical data with you of what actually happened. This can help you identify the latest trends in your calls and further train your staff to deal in the best way possible. With call recording, your staff can review their own calls so that they can come across the loopholes where adjustments are required. It also serves contact details for the caller and necessary information that someone has forgotten to write down or log in to the CRM.
What does Auditcall offer you?
As the name suggests, it can help you listen to live calls that are in process. This tool is amazing to keep a quality check on how your team is handling all the occurring calls. With the help of live listen feature, you can tune in live without interrupting either of the parties on the call.
You can securely record and store all the phone calls. By using two-factor authentication and encrypted storage, you can provide access to your call recordings to your clients.
Call whispers play an important role in providing information to the callers as the call is being recorded or connected. Receiving call whispers can announce call recordings to the agents. It also acts as a great alert for the staff and informs them about the caller before they are connected.
Call recordings and notifications
Each of your recorded calls can be emailed or texted and it is the best to stay on top of the things while working remotely or traveling.
With this feature, you can read the script of the call instead to the recording. You can easily scan the contents and pick up issues that may have arisen.