Auditcall's Cloud IVR System
Get more leads with our cloud IVR system
With Auditcall's personalized IVR system (IVRS), your IVR addresses callers by their name and directs them to a suitable agent based on his call history, purchase history and location.
Boost agent productivity
Our cloud IVR solutions enable customers to handle most queries such as billing, basic information, etc. by themselves. The IVR would allow your agents to invest time on more complex client issues.
Get a professional image for your business
Use your IVR system to respond to all customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent to highly organized business communication system with an IVR number
Use Auditcall's IVR system to handle a large call volume
Forget about the peak hour call load with Auditcall's cloud IVR solutions and handle up to 50 calls concurrently
Create a personalized experience for your customers
How the best IVR technology in India improves customer experience
- Auditcall's Personalized IVR system greets you by your name which creates a great impression on your callers. and The IVR predicts why your customers are calling based on their interaction history. Intelligently directs you to the right menu option. No need to navigate a complicated menu and waste your time.
- Create IVR system in regional languages with accents and dialects native to the callers’ geographic location and smart route them to local agents
How IVR Works
Customer dials a business phone number
A customer reaches the number mentioned on your ad/website/app.1
They hear a greeting followed by prompts
Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes.2
The corresponding outcome pans out
Example: Call gets connected to the correct department or the customer hears their account balance.3
Cloud IVR solutions packed with powerful features
IVR System available 24*7
Provide quick, uninterrupted support to your customers. Record all customer messages on voicemail on non-working hours and off days. You never miss a business lead with our cloud IVR solutions
Call recording, real time reports
Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further push this data to your CRM or use the recordings for internal training purpose
Time-based call routing
IVR System automatically lets you route calls beyond working hours to your agents’ mobiles or activate voice messaging
Programmable extensions with multi-level IVR
Configure sophisticated IVR call flows with menu as well as multiple sub-menu options
Easy CRM integration
Maintain a caller database by recording details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.
VIP IVR number
Choose your IVR number from a pool of international and domestic, toll free and virtual phone numbers
Frequently Asked Questions
Interactive voice response system (IVR) is a system where the clients call is received by the pre-recorded message. This message helps the caller to reach to a solution for the problem. The caller has to press the desired number which related to their problem as they hear the recording. If the problem is not solved through the IVR it is transferred to the company agent.
IVR or Interactive Voice Response is an automated bot that greets you when you call it. You don’t have to spend long hours explaining your sitution to different people, rather the bot asks you questions based on your queries and you respond to it using your keypad. The word ‘hosted’ simply means "on cloud". Hosted IVR means that all the infrastructure of a normal IVR system will simply be transferred to your cloud. No excessive costs on infrastructure and its repairs. All your data will be safe and secure on the cloud, that is operative only by your firm.
IVR is short for Interactive Voice Response, while OBD is short for Outbound.
One major difference between the two is that an IVR helps the user interact with the system using their dialpad (press 1 for sales, press 2 for support), while outbound is used to shoot out information to customers – either by business SMS or calls. For example, when your Jio plan is about to expire, you get a call saying “Your jio plan is about to expire. Please renew to enjoy uninterrupted services”, and then immediately receive a business SMS (and email) about the same. That is outbound communication
Yes, call divert is possible with IVR technology.
The term IVR stands for Interactive Voice Response. It is an application that gives defined outputs based on the limited inputs. In simpler words, when you call a customer care number, you get options like Press 1 if you are a visitor, Press 2 if you’re an existing user and so on. This programme is known as IVR system. IVR divides the incoming calls in different categories depending on their nature and diverts the caller to the right solution. For instance - Technical Trouble, Potential conversions, Payment Issues etc. Using IVR can help company in managing calls nicely and make customer experience hassle-free.
The full form of IVR is Interactive Voice Response.
We serve over 65 countries in the APAC region, with a major presence in India and the middle east (Dubai/UAE, Saudi Arabia, Abu Dhabi).
All you need to do is get in touch with us at the dedicated number for your country, and we'll connect you to the right people! Be it India, Dubai, Saudi Arabia or Abu Dhabi, we have dedicated teams to serve you. You can get in touch with us here