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You can also control how and when you want calls to be creating leads and activities in Salesforce. For example, you may only want calls over a certain length to create a lead or activity in Salesforce.
Each call in Auditcall has detail associated with it, such as the call recording, the caller’s phone number, the landing URL, call length, and more. Rather than those going into Salesforce in our standard format, you can choose to map those fields to custom objects you have set up in your Salesforce account.
Some customers prefer to map their calls to something other than leads or contacts in Salesforce. For example, you may instead want to map new callers to an opportunity instead of a lead.