Leverage Open CTI and Call Syncing to Optimize Your Call Center
Auditcall’ Salesforce integration allows businesses to incorporate call tracking into their day-to-day sales and customer service processes. Sales and service agents do not ever have to leave Salesforce to manage their calls and see the rich detail Auditcall provides about each caller and each advertising campaign.
Auditcall can integrate directly with your Salesforce account so that calls coming through your tracking numbers appear there automatically as leads or activities. This is a powerful way to ensure that all of your advertising performance data feeds right into your CRM tool so that your team can see everything they need in one place. Your entire staff will immediately know the source of every call without even having to leave Salesforce, where they are already used to documenting relationships.
With Auditcall’ Open CTI integration into Salesforce, you can run your call center completely from within Salesforce. Agents can receive and place calls using Auditcall’s softphone in Salesforce. Along with that, they get all the advanced phone options like transfer, conference, scripts, and contact management that are incorporated into the phone.
You will find many different configuration options within the Salesforce integration which allow you to fine tune how the call information comes into Salesforce so that you can ensure data integrity and consistency with your custom Salesforce environment.