Smart IVR service configured through a Virtual Number interacts with customers and routes calls to appropriate department
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With Auditcall's personalized IVR system (IVRS), your IVR addresses callers by their name and directs them to a suitable agent based on his call history, purchase history and location.
Use your IVR system to respond to all customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent to highly organized business communication system with an IVR number
Our cloud IVR solutions enable customers to handle most queries such as billing, basic information, etc. by themselves. The IVR would allow your agents to invest time on more complex client issues.
Forget about the peak hour call load with Auditcall's cloud IVR solutions and handle up to 50 calls concurrently
A customer reaches the number mentioned on your ad/website/app.
Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes.
Example: Call gets connected to the correct department or the customer hears their account balance.
Interactive voice response system (IVR) is a system where the clients call is received by the pre-recorded message. This message helps the caller to reach to a solution for the problem. The caller has to press the desired number which related to their problem as they hear the recording. If the problem is not solved through the IVR it is transferred to the company agent.
IVR or Interactive Voice Response is an automated bot that greets you when you call it. You don’t have to spend long hours explaining your sitution to different people, rather the bot asks you questions based on your queries and you respond to it using your keypad. The word ‘hosted’ simply means "on cloud". Hosted IVR means that all the infrastructure of a normal IVR system will simply be transferred to your cloud. No excessive costs on infrastructure and its repairs. All your data will be safe and secure on the cloud, that is operative only by your firm.
IVR is short for Interactive Voice Response, while OBD is short for Outbound.
One major difference between the two is that an IVR helps the user interact with the system using their dialpad (press 1 for sales, press 2 for support), while outbound is used to shoot out information to customers – either by business SMS or calls. For example, when your Jio plan is about to expire, you get a call saying “Your jio plan is about to expire. Please renew to enjoy uninterrupted services”, and then immediately receive a business SMS (and email) about the same. That is outbound communication
Yes, call divert is possible with IVR technology.
The term IVR stands for Interactive Voice Response. It is an application that gives defined outputs based on the limited inputs. In simpler words, when you call a customer care number, you get options like Press 1 if you are a visitor, Press 2 if you’re an existing user and so on. This programme is known as IVR system. IVR divides the incoming calls in different categories depending on their nature and diverts the caller to the right solution. For instance - Technical Trouble, Potential conversions, Payment Issues etc. Using IVR can help company in managing calls nicely and make customer experience hassle-free.
The full form of IVR is Interactive Voice Response.
We serve over 65 countries in the APAC region, with a major presence in India and the middle east (Dubai/UAE, Saudi Arabia, Abu Dhabi).
All you need to do is get in touch with us at the dedicated number for your country, and we'll connect you to the right people! Be it India, Dubai, Saudi Arabia or Abu Dhabi, we have dedicated teams to serve you. You can get in touch with us here