Auditcall Privacy Policy

Effective May 1, 2018

This privacy notice relates to Auditcall’s publicly-accessible website (Auditcall Site) at www.auditcall.net, Auditcall account portals and our products & services.

We periodically update this Privacy Policy. We encourage you to review it periodically.

Introduction


Below is a summary of our practices when it comes to information collected when you visit Auditcall site and/or use the Auditcall account portals and our products & services.
Please note that some Auditcall customers may have special agreements with us that specify the collection, use, and sharing of their information. If those special agreements and this notice conflict, those special agreements will apply.
For purposes of this notice, the words “our,” “us,” “we,” and “Auditcall” refer to Auditcall and our affiliates (which includes any person or entity that controls us, is controlled by us, or is under common control with us, such as our subsidiary, parent company, or our employees). “You” refers to our customer, who is accessing their Auditcall account portal and using our products and services.
Before you submit any information on or through the Auditcall Site or account portal or use Auditcall products of services, please carefully review this policy. You acknowledge and understand that, by using any part of the Auditcall Site or service, your continued use of the Auditcall Site, and/or continued provision of information to us will be subject to the terms of the then-current Privacy Policy.

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The information we collect; how and why we collect it?

Information you give to us directly on our website

On some pages of the Auditcall Site, you can fill in a web form to share your information with us directly, such as on our “Contact Sales” page or on our “Contact Support” page. We collect the information you provide in response to those web forms.

Occasionally, we may also offer opportunities for you to share your information with us such as through a survey, to sign up for a newsletter, or to register for or receive details about an event we are hosting. If you participate in those surveys, sign up for a newsletter, or register for an event, we will collect the information you provide to us in doing so.

Information we collect from you automatically

When you visit the Auditcall Site, we and our service providers acting on our behalf automatically collect certain data using tracking technologies, like cookies.

Customer Account Information

Customer Account Information is all the information that relates to the relationship between Auditcall and its customers, like our customers’ names, contact information, and billing information and records.

Customer Usage Information
Customer Usage Information includes operational information like call or messaging logs, origination and termination points (i.e. to/from numbers), traffic routing information, API requests or usage information.

We use your information for

Information you give us directly on our website

For information that you give to us directly through the “Contact Sales” and “Contact Support” pages, we will use that information to formulate a response to your inquiry and get back to you with our response. Similarly, if you provide us information directly in response to a survey or when signing up for an event, we will use the information you provide for the reason that you provided it to us.

Information we collect automatically

For information that we collect from you automatically through tracking technologies, we use this to understand how visitors to the Auditcall Site are using it and which pages and features of the Auditcall Site are most popular. This helps us to understand how we can improve our website and track performance of our advertisements. In addition, tracking technologies are used to help improve the navigation experience on the Auditcall Site, and to determine propensity-to-purchase calculations (i.e. an analysis of how likely a website user is to purchase our services based on an analysis of their browsing behavior).

Customer Account Information

When you sign up for an account with Auditcall through our account portal, you’ll be asked to give us information like your email, name and address. You’ll also be asked to create a password. We collect this Customer Account Information so that we know who you are, we can communicate with you about your account, and we can recognize you when you communicate with us through the account portal or otherwise.

We use your email address in connection with your account password to authenticate your account and allow you to access your account information through the account portal. And, we use your Account ID to authenticate that it is your application that is making requests to our APIs.

If two factor authentication is set up for your account, we’ll ask you to enter a telephone number to which we will communicate verification codes to verify that it is you logging into your account.

We also use contact information you provide to Auditcall to communicate information regarding your account and the products and services you are using or to respond to an inquiry you have sent us. If you enable two-factor authentication, we’ll use the telephone number you provide in connection with that feature to send you verification codes.

When you sign up for a paid account or upgrade your account from a trial or account, we’ll ask you to provide our payment processor with your payment method information like your credit card information and/or your billing address. Our payment processor, acting on our behalf, gathers this so that we can bill you for your use of our products and services. Our payment processor will generally share your billing address with Auditcall.

For some products, we may have to obtain a physical address from you. For example, to get a phone number in certain countries, local regulations may require us to have a physical address on file for you or your end user. We may also need your physical address or billing address for tax purposes. We may have to share your physical or billing address with the telecommunications carrier from whom Auditcall obtained the phone number or local government authorities upon their request. Unless prohibited from doing so by law, we’ll let you know if we have to share your address like this.

Also, we gather information about you when you interact with our customer support team, sales team or account management team. For example, when you contact our customer support team, you will be asked to give your account information and tell us the question you have or any problem you’re experiencing. We gather this information so that we can help you with your question or problem. When you communicate with our sales team or account management team, we’ll gather information about you, such as your use case and your business requirements, so that these teams are better equipped to assist you. We may also use this information so that we can improve our products and services and train our team members.

When you sign up for an account with Auditcall, we’ll assign you an Account ID (and Agency ID if you are on a plan that has an umbrella Agency ID), which acts as a username, and a password. If using our API, you will also be assigned an authentication key that you will need to use in connection with making requests to our APIs. We keep a record of these credentials, so that when you login to your account or your application makes requests to our API using these credentials, we know that it is you making the requests.

Customer Usage Information

When you use our products and services, we collect Customer Usage Information. This may include information like what commands your application has communicated to Auditcall through the API, what configurations you have made in your account portal, your IP addresses, how many times you used a Auditcall product or service, when the product or service was used by you or your end users, the number of website visits, calls, messages or form entries occurred, the length of calls or messages, where those calls or messages originated or terminated, how those calls or messages were routed, and whether or not the connection was successful or failed.

We collect Customer Usage Information so that you can view it in the account portal and you can manage your use of our products and services. We also collect it so that we can properly bill you for your use of our products and services, appropriately manage and route customer traffic, analyze and improve our products and services, and identify and solve problems that arise. We also use certain usage information to support regulatory requirements, such as calculation and reporting of tax or similar obligations.

We may share your information with

We share your information in the manner and for the purposes described below:

Third-party service providers or consultants

We may share information collected from you on the Auditcall Site with third-party service providers or consultants who need access to the data to perform their work on Auditcall’s behalf, such as a website analytics company or our third-party advertising partners. These third-party service providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances that they will appropriately safeguard the information.

Compliance with Laws

We may disclose your information to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to obtain legal advice; (iii) to enforce our agreements and policies, (iv) to protect the security or integrity of the Auditcall Site or our services and products, (v) to protect ourselves, our other customers, or the public from harm or illegal activities, or (vi) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing a death or serious bodily injury. If Auditcall is required by law to disclose any of your information that directly identifies you, then we will use reasonable efforts to provide you with policy of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. Further, we object to requests that we do not believe were issued properly.

Affiliates

We may share information collected from you from the Auditcall Site with our affiliates. Our affiliates will use the information for the same purposes as Auditcall, as described in this policy.

Business transfers
Customer Usage Information includes operational information like call or messaging logs, origination and termination points (i.e. to/from numbers), traffic routing information, API requests or usage information.

If we go through a corporate sale, merger, reorganization, dissolution or similar event, information we gather from you through our website may be part of the assets transferred or shared in connection with due diligence for any such transaction. Any acquirer or successor of Auditcall may continue to use the information we collect from you through our website as described in this policy.

Aggregated or de-identified data

We might also share information collected from you from the Auditcall Site with a third party if that information has been de-identified or aggregated in a way that does not directly identify you.

We do not share your information (including, but not limited to, the personal data of your end users) with third parties for their direct marketing purposes, unless you give us your consent to do so.

Information from Children

We do not knowingly collect any personal information directly from children under the age of 16. If we discover we have received any personal information from a child under the age of 16 in violation of this Privacy Policy, we will take reasonable steps to delete that information as quickly as possible. If you believe we have any information from or about anyone under the age of 16, please contact us.

Links to Third-party Websites

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Auditcall Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.

How we secure your information

We use appropriate security measures to protect the security of your information both online and offline. These measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology. Please note, though, that no website or internet transmission is completely secure, so while we strive to protect your information, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

We will store your personal information for as long as its reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.

In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

How we tell you about changes to our privacy practices

We may change our Privacy Policy from time to time. If we make changes, we’ll revise the “Last Updated” date at the top of this policy, and we will notify you of those changes through other reasonable means of communication, such as email. We will comply with applicable law with respect to any changes we make to this policy.

How to make choices about your information

Deletion, access, and changes to your information

To request deletion of, access to, or to make changes to information we’ve collected from you via the Auditcall Site, email us at [email protected] Please note that even if you request that we delete information we’ve collected from you, we may still retain information collected from you in an aggregated or anonymized form that does not identify you. We also will not delete your information if we are legally required to maintain it.

We may ask you for additional information to confirm your identity and for security purposes, before taking any action in respect of your information. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

Promotional communications

If you are receiving promotional emails from us, you can choose to stop receiving those by following the unsubscribe/opt-out instructions in those emails. You can also opt-out by contacting customer support at [email protected] Please note that even if you opt out of promotional communications, we may still send you non-promotional messages relating to things like updates to our terms of service or privacy notices, security alerts, and other notices relating to your access to or use of our products and services.

We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

Cookies and tracking technologies

How you make choices about cookies and other tracking technologies depends on the type of cookie or tracking technology being used. For details on how to manage your preferences for cookies and tracking technologies, please check out our Cookie Policy.

How to resolve disputes relating to our privacy practices

If you have a dispute with us relating to our privacy practices, please email us at [email protected]

How you can contact us

You may contact via email at [email protected] or via the contact us section on the website.

Additional information for EU residents

The following information is provided for the benefit of Auditcall Site users residing in the European Union.

Lawful basis for processing

We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This will be because:

  • You have provided consent to us using the personal information, for example you have opted-in to receiving marketing communications from us;
  • Our use of your personal information is in our legitimate interest as a commercial organization (for example communicating with you to resolve a complaint or query, or tracking your use of the Auditcall Site using cookies in order to improve and tailor your browsing experience) – in these cases we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to this processing as explained below;
  • Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have, for example where we are required to disclose data to a government body, law enforcement agency or regulator.
International Transfers

Auditcall is based in the India, and you understand that by browsing the Auditcall Site your information will be stored on servers in that country, which has different standards of data protection.

In addition, we use service providers located around the world. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law to protect your privacy rights and interests. Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any personal information are disclosed.